Glossary

e-Government is about using the tools and systems made possible by Information and Communication Technologies (ICTs) to provide better public services to citizens and businesses. ICTs are already widely used by government bodies, just as in enterprises, but e-Government involves much more than just the tools. Effective e-Government also involves rethinking organisations and processes and changing behaviour so that public services are delivered more efficiently to the people who need to use them. Implemented well, e-Government enables all citizens, enterprises and organisations to carry out their business with government more easily, more quickly and at lower cost.